At Odouristic.com, your satisfaction is our highest priority. We take Refund and Returns great care in crafting and delivering premium perfumes, attars, and Odouristic gifting packages to ensure our customers enjoy an exceptional fragrance experience. However, we understand that there may be situations where you might need to return a product or request a refund. This Refund and Returns Policy outlines our guidelines to ensure a smooth and transparent process for every customer.
1. Overview
Our Refund and Returns Policy is designed to provide peace of mind when shopping at Odouristic.com. As one of the top Odouristic brands in Pakistan, we uphold the highest quality standards for all our products, including our Odouristic Black Oud Attar, best attars in Pakistan, and premium perfumes. While all products undergo strict quality checks before shipping, if you’re not fully satisfied, we’re here to help.
2. Eligibility for Returns
We accept returns for most of our products under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- Returns must be initiated within 7 days of delivery.
- The item must be accompanied by proof of purchase (order confirmation or invoice).
Due to hygiene and safety reasons, we cannot accept returns for products that have been opened or used. This policy ensures that all customers receive fresh, untouched products when they shop with us.
3. Non-Returnable Items
Certain items are non-returnable:
- Opened or used perfumes, attars, or gifting packages.
- Customized or personalized Odouristic gifting packages.
- Clearance or sale items marked as “Final Sale.”
We encourage customers to carefully review product descriptions (such as notes, size, and concentration) before placing an order. Our Contact Us team is always available to help you choose the right product to avoid disappointment.
4. Refund Process
If your return is approved, we will initiate a refund to your original payment method (such as credit card, PayPal, or bank transfer). Refund processing typically takes 7–10 business days, depending on your bank or payment provider.
Refunds will only be issued for the product price and not for any shipping charges incurred. If a discount code or promotion was used at the time of purchase, the refund amount will be adjusted accordingly.
5. Damaged or Incorrect Products
At Odouristic.com, we take pride in our careful packaging and shipping process. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Provide clear photos of the product and packaging to help us verify the issue.
Once verified, we will offer one of the following solutions:
- Replacement of the damaged or incorrect item.
- Refund of the full product price.
- Store credit for future purchases.
Our team is dedicated to resolving such issues promptly to maintain the trust and satisfaction of our customers.
6. Exchanges
We currently do not offer direct exchanges due to hygiene regulations for fragrances. However, you may return eligible products and place a new order for your desired item. This ensures all customers receive fresh and sealed Odouristic perfumes and Odouristic attars.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as shipping the wrong item or a defective product). We recommend using a trackable shipping method to ensure the product reaches us safely. We are not responsible for lost return shipments without proof of delivery.
8. Steps to Initiate a Return or Refund
To make the process easy, follow these steps:
- Contact our customer support team via our Contact Us page or email with your order number and reason for return.
- Wait for confirmation and instructions from our support team.
- Pack the product securely in its original packaging and ship it to the address provided.
- Once received and inspected, we’ll notify you about the approval or rejection of your refund.
9. Bulk Orders and Gifting Packages
For bulk purchases or customized Odouristic gifting packages, returns and refunds may vary depending on the order terms. Please reach out to our team before placing large or customized orders to discuss our refund and returns policies for such transactions.
10. Customer Support
Our customer support team is here to assist you throughout the return or refund process. If you have questions about your order, product quality, or eligibility for a return, feel free to reach out via email, phone, or our website’s Contact Us form. We aim to respond to all inquiries within 24 hours.
11. Our Commitment to You
As one of the best attar and perfume brands in Pakistan, Odouristic.com strives to provide not only premium fragrances like our Black Oud Attar but also exceptional service. Our Refund and Returns Policy reflects our dedication to fairness, transparency, and customer satisfaction.
We want your experience with Odouristic.com to be as luxurious and enjoyable as our fragrances. If you ever feel unsatisfied, know that our team is here to support you and ensure a resolution that aligns with our brand values.